PASSENGER INFORMATION · NYC
Client Services – Your Guide to Green Cabs and NYC Taxis
Everything passengers need to know about Green Cabs, Yellow Cabs, taxi regulations, fares, and getting around New York City.
Taking a taxi in New York City should be straightforward. But different taxi types, pickup rules, and fare requirements can be confusing, especially for visitors and occasional riders. GreenCabs.Taxi brings useful passenger information together in one place so you can understand your options and make informed decisions.
YOUR STARTING POINT
What You'll Find in Client Services
Explore practical guides to taxi types, passenger rights, local regulations, and the steps involved in taking a taxi in NYC.
Green Cabs and Yellow Cabs
Understand the differences between NYC's two street-hail taxi types, including their permitted pickup areas.
Compare Taxi TypesHow to Ride
Learn how to identify a taxi, understand the fare, complete your journey, and handle common questions.
Read the Passenger GuidePassenger Rights
Find information about taxi regulations, fares, accessibility, and where to seek help with a complaint.
Explore Passenger RightsUNDERSTAND YOUR OPTIONS
Green Cabs vs. Yellow Cabs
Before hailing a taxi, it helps to know which type operates in your area and what the applicable pickup rules mean for your journey.
Green Cabs
Also known as Boro Taxis, Green Cabs are authorized for street hails in designated areas outside Manhattan's central business district, subject to NYC rules.
They are particularly relevant when traveling in the outer boroughs and northern Manhattan.
Yellow Cabs
Yellow Taxis are NYC's familiar citywide street-hail taxis, with their own operating rules and fare requirements.
Knowing the distinctions can help you choose an appropriate option for your pickup location.
Which Taxi Is Right for Your Journey?
Explore the differences in pickup areas, regulations, fares, and practical passenger considerations.
Green Cabs vs. Yellow CabsSTEP-BY-STEP GUIDANCE
How to Ride a Green Cab
Green Cabs follow specific pickup rules. Understanding the process can make your journey easier, whether you live in NYC or are visiting for the first time.
Check Your Pickup Location
Learn where Green Cabs may accept street hails and consider alternative arrangements when your pickup is outside their permitted street-hail area.
Identify an Available Taxi
Check the vehicle's identifying features and availability indicators before approaching or entering.
Understand the Fare
Familiarize yourself with the applicable fare rules, meter, permitted surcharges, and any relevant tolls.
Complete Your Journey
Confirm your destination, follow the trip as appropriate, and retain your receipt or payment record if needed.
Know What to Do if There's a Problem
Keep relevant trip details and consult the appropriate passenger-rights or complaint resources if an issue arises.
PASSENGER RIGHTS AND REGULATIONS
Know Your Rights Before You Ride
New York City's Taxi and Limousine Commission (TLC) regulates covered taxi services. Understanding the applicable rules can help passengers recognize their rights and know where to seek assistance.
Service and Non-Discrimination
Learn about applicable service requirements and protections against unlawful discrimination.
Fares and Meters
Understand how regulated fares work and how to review charges relevant to your journey.
Payments and Receipts
Familiarize yourself with payment requirements and the value of keeping a receipt or trip record.
Accessibility
Find information about accessibility requirements and the obligations that apply to regulated taxi services.
Complaints and Assistance
Learn where to look for official guidance if you have a concern about a trip, fare, or service.
LICENSING AND ACCOUNTABILITY
Why Licensed Taxis Matter
Using a properly licensed taxi helps passengers understand which regulatory framework applies to their journey and where to find relevant information.
Regulatory Requirements
NYC licensing rules establish requirements for the taxi categories and drivers covered by the city's regulations.
Fare Rules
Applicable fare regulations help establish how charges are calculated for regulated taxi journeys.
Vehicle Requirements
Covered taxis are subject to applicable vehicle requirements and inspection rules.
Passenger Information
Official resources can help passengers understand their options and identify the appropriate channel for questions or complaints.
Licensing does not eliminate every possible problem. Check the vehicle's identifying information and consult official NYC guidance when you need to confirm a specific rule.
WHO THIS HUB IS FOR
Passenger Information for Residents and Visitors
The Client Services hub is designed for anyone who wants to understand New York City's taxi system before taking a ride.
NYC Residents
Review taxi options and rules when planning occasional journeys or traveling to unfamiliar neighborhoods.
Tourists and Visitors
Get familiar with taxi types, pickup rules, fares, and common passenger questions before exploring the city.
Business Travelers
Find practical information for local appointments, hotel transfers, and journeys between business destinations.
First-Time Green Cab Riders
Understand how Boro Taxis work and where their street-hail operating rules apply.
Families and Occasional Riders
Review practical details such as pickup arrangements, trip planning, payment, and passenger rights.
Outer-Borough Travelers
Explore local taxi information for Brooklyn, Queens, the Bronx, Staten Island, and Upper Manhattan.
Explore Borough GuidesABOUT OUR PLATFORM
Independent and Informational
GreenCabs.Taxi is an independent information platform focused on NYC Green Cabs and passenger guidance.
Information, Not a Taxi Booking Service
GreenCabs.Taxi does not operate taxis or manage passenger bookings. The website's role is to help passengers understand taxi options, relevant regulations, and practical travel considerations.
Availability of individual taxi providers, dispatch services, promotions, or other third-party offerings must be confirmed directly with the relevant provider.
About GreenCabs.TaxiEXPLORE OUR GUIDES
More Passenger Resources
Airport Transfers
Explore practical information for taxi journeys to JFK, LaGuardia, and Newark airports.
Airport Transfer GuidesNYC Borough Guides
Find local taxi information for the five boroughs and Upper Manhattan.
Explore BoroughsFrequently Asked Questions
Browse answers to common questions about taxi types, fares, and passenger information.
Read the FAQGreen Cabs vs. Yellow Cabs
Compare the two NYC street-hail taxi systems and their respective operating rules.
Compare Taxi TypesHow to Ride
Follow the passenger guide to understand the basics of taking a taxi in New York City.
Read the GuideContact
Get in touch with GreenCabs.Taxi regarding the information platform or its published content.
Contact UsSTART HERE
Understand Your Taxi Options Before You Ride
Learn which taxi type fits your pickup location, how to prepare for your journey, and where to find information about passenger rights.